LEGAL GUARANTEE NOTICE
Legal guarantee and manufacturer's guarantee
Products you buy as a consumer in the European Union are covered by the legal guarantee of conformity. This is the legal protection consumers have if a product does not conform to the contract. For goods sold in the European Union, consumers are entitled to a legal guarantee of at least two years. Some Member States may provide a longer period.
The notice established by the European Union
The following harmonised notice summarises consumers' most important rights under the legal guarantee and the remedies available if a product is faulty.
EU legal guarantee notice – English version
What does this mean in practice?
If the product you bought does not conform to the contract or does not work as it should, you are entitled, under the conditions laid down by law, to have the product repaired or replaced free of charge. In certain cases, you are also entitled to a price reduction or a refund of the purchase price.
If your product is faulty
If you notice a defect in the product you bought:
- Contact us and report the defect – the easiest way is the Warranty Courier page.
- Provide proof of purchase, for example the invoice or another document proving the purchase.
- After your report, we will inform you about the next steps.
Legal guarantee and commercial guarantee
The legal guarantee is a consumer right linked to the conformity of the product with the contract. It is distinct from a commercial guarantee given voluntarily by the manufacturer or another trader. A commercial guarantee does not affect or limit the rights consumers have under the law.
Manufacturer's guarantee and commercial guarantee
Some manufacturers offer an additional, voluntary guarantee for their products beyond their legal obligations. Its conditions are always set by the guarantee terms of the manufacturer concerned.
If a manufacturer offers a commercial guarantee of durability for a product that goes beyond the legal protection, lasts longer than two years and is provided at no additional cost to the consumer, the EU harmonised GARAN label may apply to it.
However, the GARAN label is not a general guarantee symbol: under EU rules it applies only under specific conditions and mainly indicates a commercial guarantee of durability offered by the manufacturer for the whole product.
Further information
Official information from the European Union on the legal guarantee and the GARAN label: Your Europe – legal guarantee notice and GARAN label